Need faster help?
Chat with us to arrange delivery instantly
Most customers contact us directly on WhatsApp for faster coordination, delivery updates, and urgent arrangements
Usually replies within a few hours
Order processing
- Orders are processed within 1–2 business days after payment confirmation.
- For most orders, preparation begins within 1 hour so we can get your items ready as quickly as possible.
- Once your order is ready, we’ll send you a WhatsApp message to confirm your delivery date.
Delivery timeline
Know when to expect your order — and how we’ll coordinate everything with you.
Here’s what happens after you place your order, from processing to delivery and support.
Preparing your order
Your order is processed within 1–2 business days.
Preparation may begin within 1 hour so we can get your items ready as quickly as possible.
We’ll confirm with you
We will contact you via WhatsApp to confirm your delivery date once your order is ready.
Updates are sent within our operating hours.
When delivery happens
Direct delivery:
Tuesday – Friday
8:30 AM – 4:30 PM
Courier delivery:
7:00 AM – 9:00 PM
Need help with delivery?
Main line (General enquiries)
+65 8946 1995
WhatsApp (Delivery updates & support)
+65 8479 5232
Operating hours
Monday – Friday, 10:30 AM – 5:30 PM
(Excluding weekends & public holidays)
Delivery options
Choose the delivery option that fits your timing and needs.
Here’s what happens after you place your order, from processing to delivery and support.
Standard delivery
Orders $50 and above → Free delivery
Orders below $50 → $4.90 delivery fee
For multiple locations:
Additional $4.90 per extra location
Express delivery
From $9.90
Requires WhatsApp arrangement before selection
Delivery timing is not fixed and depends on route planning for the day
Contact us via WhatsApp to confirm your preferred delivery date
Special timing delivery
Weekend / public holiday delivery → $18.90
Requires WhatsApp arrangement in advance
Important notes
• Orders may be split across multiple deliveries if needed
• Additional locations will incur extra charges
• Express and special timing deliveries must be arranged via WhatsApp
Once an order is prepared or out for delivery, a $15 admin fee applies for cancellations
Important delivery conditions
Pickup & courier collection
Flexible options for self pickup or arranging your own courier.
Here’s what happens after you place your order, from processing to delivery and support.
Self pickup
Free of charge
Appointment required
WhatsApp us with your order number to arrange
We will confirm:
• Collection location
• Available date
• Time range for pickup
Pickup details
Monday – Friday
10:30 AM – 5:30 PM
(Excluding weekends & public holidays)
Collection is by confirmed appointment only
Own courier collection is allowed
Please ensure your courier schedules a pickup time in advance
Once collected, we are not responsible for any loss or damage
Tracking & delivery responsibility
• You will receive delivery updates via WhatsApp or email once your order is ready and when it has been delivered
• We’ll keep you updated at each key step so you know exactly when to expect your order
• We are responsible until your order reaches your delivery location
• For customer-arranged courier or freight, responsibility is transferred once collected
• Delays may occur due to public holidays, weather, or logistics factors
Delivery coverage
We currently deliver within Singapore only
For overseas orders, customers may arrange their own freight collection
Please inform us in advance of your freight company’s pickup date and time
We will confirm the collection location and details with you via WhatsApp
Once collected, we are not responsible for any loss or damage during transit
