Help & Support
Everything you need to know — from delivery to aftercare.
DELIVERY INFORMATION
Orders are processed within 1–2 business days after payment confirmation.
Once your order is ready to ship, you’ll receive an email or WhatsApp notification for tracking updates.
- Standard Delivery: 3–5 business days after processing
- Courier Deliveries: 7:00 AM – 9:00 PM
- Shizuku Direct Deliveries: 8:30 AM – 4:30 PM (weekdays only)
⚠️ Peak seasons and public holidays may affect delivery timing.
Our delivery fees are calculated based on your order value and delivery type:
- For orders below $50, a $10 courier fee applies.
- For orders between $50 and $80, standard delivery is free.
- For furniture orders below $80, a $20 delivery fee per location will be charged.
- Next-day delivery is available for $25, or free for orders above $100 when confirmed before 1 PM.
- Weekend or after-hours deliveries are charged at $30, or free for orders above $120 (limited slots available).
✅ Delivery is available within Singapore only.
Prefer to pick up your order instead of delivery? We offer free self-collection at our warehouse — simply arrange an appointment in advance.
To schedule your pickup, contact us via:
📞 Main Line: +65 8946 1995
💬 Sales & Support: +65 8479 5232
Collection Hours:
Monday – Friday, 10:00 AM – 4:30 PM (excluding weekends & public holidays)
You may also arrange your own courier to collect the parcel.
Please note that Shizuku Comfort is not liable for any loss or damage once the parcel has been handed over.
We currently only ship within Singapore.
Overseas customers may arrange their own freight service for collection.
Shizuku Comfort is not responsible for loss or damage once collected by third-party couriers.
Once shipped, you’ll receive a tracking number via email or WhatsApp.
Shizuku Comfort is responsible for all parcels until successful delivery.
If delivery fails due to an incorrect address or the recipient being unavailable, a $20 re-delivery fee will apply.
Please note that delivery times may be affected by weather conditions, public holidays, or courier backlogs. We appreciate your understanding and patience in such cases.
💬 Need help?
Our Singapore-based team is here to assist you.
📧 Email: support@shizukucomfort.com
📞 Main Line: +65 8946 1995
💬 Sales & Support: +65 8479 5232
RETURNS & EXCHANGES
For hygiene reasons, returns are not accepted once the packaging is opened.
Exchanges are allowed within 7 days of receipt, provided that:
- The product is unused and in its original packaging
- The exchange request is arranged with our support team
If we handle the transport, a $20 service fee applies.
Alternatively, you may use your own courier.
Please contact us within 7 days of receiving your order.
Provide clear photos or videos of the defect for verification.
If approved, bring the full set (with packaging) for exchange.
A $20 pickup fee applies if we arrange transport.
Email: support@shizukucomfort.com
Main Line:+65 8946 1995
Sales & Support:+65 8479 5232
Operating Hours: Mon–Fri, 10:00 AM – 4:30 PM
Yes. For hygiene reasons, pillows, bolsters, blankets, and bedding items cannot be exchanged once used or opened.
If the exchange is due to an approved defect, Shizuku Comfort covers it.
If the exchange is due to personal preference, the customer bears courier costs.
Exchange requests are usually handled within 3–5 working days once approved.
PRODUCT CARE & MATERIALS
KumoFlex Adjustable Pillow
Inner Fabric: 100% Polyester Jersey Fabric — soft, flexible, and durable for long-term comfort.
Dual-Sided Cover for Year-Round Comfort:
✔ 370gsm Middle Molecule Fabric (Top – Cooling Side) – Regulates temperature and wicks away moisture, keeping you cool and refreshed through the night.
✔ 250gsm Bamboo Blend Fabric (Bottom – Cozy Side) – Infused with 30% bamboo fibers for a naturally soft, breathable, and gentle surface, ideal for cooler nights.
Filling: AoYuki Flex Cube Memory Foam — 100% pure shredded memory foam infused with cooling gel for adaptive support, optimal spinal alignment, and lasting shape retention.
DakiFlex Adjustable Bolster
Inner Fabric: 100% Polyester Jersey Fabric — soft, flexible, and durable for long-term use.
Outer Fabric: 370gsm Middle Molecule Fabric (Cooling Side) — Regulates temperature and wicks away moisture to keep you cool and fresh while hugging or sleeping.
Filling: AoYuki Flex Cube Memory Foam — 100% pure shredded memory foam infused with cooling gel, offering adjustable loft, adaptive support, and full-body comfort.
RyoMemori Cooling Gel Memory Foam Pillow
Outer Fabric: 100% Polyester Breathable Mesh Cover — enhances airflow for continuous ventilation and a cool, fresh sleeping surface.
Filling: Cooling Gel-Infused Memory Foam — provides pressure relief, adaptive support, and optimal neck and spine alignment throughout the night.
KoriFuton Cooling Blanket: Arc-Chill Japanese cooling fabric, lightweight, breathable
HaruKumo Lyocell Bedsheet: 100% Lyocell fiber — silky soft, cooling, and moisture-wicking
For pillows, spot clean the foam only and machine wash the covers separately on a gentle cycle.
For blankets, use cold water with a gentle wash setting and tumble dry on low heat.
For bedding, wash gently, avoid bleach, and line dry for best results.
For bolsters, remove the outer cover for washing and avoid washing the memory foam filling.
💧 Always air dry thoroughly before reuse to maintain freshness and longevity.
CERTIFICATIONS & QUALITY ASSURANCE
Get in Touch with Us!
At Shizuku Comfort, we’re committed to assisting you with any inquiries or support you may need. Whether you have questions about our products, need help with an order, or simply want to say hi — we’re here to help.
Contact Details (add under text):
Email:support@shizukucomfort.com
Main Line: +65 8946 1995
Sales & Support: +65 8479 5232
Operating Hours: Monday to Friday, 10:00 AM – 4:30 PM (excluding weekends & public holidays)
