Browse through our most frequently asked questions below. If you can’t find what you’re looking for, feel free to contact us.
What you can expect
Clear delivery, simple process, and reliable support.
Fast delivery
Arranged via WhatsApp for smooth coordination
Clear pricing
No hidden delivery charges
Responsive support
We reply within operating hours
Safe & hygienic
All products are clean and unused
Have a question? Here are the most common things customers ask before ordering.
Frequently Asked Questions
Quick Support
We reply within our operating hours for fast assistance.
Expert Help
Our team will guide you through any issue or order concern.
Processing takes 1–2 business days.
Delivery typically takes 3–5 business days after your order is ready.
You will receive an order confirmation via email or WhatsApp after placing your order.
If you do not receive it, please contact us.
Delivery timing is based on our route and schedule.
For urgent or specific timing, express delivery can be arranged via WhatsApp.
You will receive an order confirmation via email or WhatsApp after placing your order.
Changes must be requested at least 24 hours before delivery.
Late changes may result in a re-delivery fee.
Orders $50 and above → Free delivery
Orders below $50 → $4.90 delivery fee
No. All delivery charges are clearly stated.
Additional charges only apply for:
- Express delivery
- Multiple locations
- Weekend or public holiday delivery
An additional $4.90 charge applies per location.
Yes. Express delivery starts from $9.90.
Please contact us via WhatsApp to arrange.
Yes. Weekend or public holiday delivery is available at $18.90.
Must be arranged in advance.
For hygiene reasons, all bedding products are strictly non-returnable and non-refundable once sold.
This ensures every customer receives products that are safe, clean, and unused.
Please contact us via WhatsApp within 24 hours of delivery.
Provide:
• Clear photos or videos
• Your order number
Our team will review and assist you.
All requests are subject to review and approval by our team.
Our team will assess your case and advise on the next steps.
This may include:
- Replacement
- Exchange
- Further inspection if required
Requests submitted after 24 hours of confirmed delivery may not be eligible for review.
Yes. Our products are made with certified materials such as OEKO-TEX® and CertiPUR-US®.
They are designed to be safe, breathable, and suitable for daily use.
Our products are used for sleep and personal comfort, so strict hygiene standards are maintained to ensure all items remain clean and safe for every customer.
We currently do not offer product trials before purchase.
If you need help choosing, feel free to contact us via WhatsApp and our team will assist you.
Yes. Self pickup is available by appointment.
Please contact us via WhatsApp with your order number to arrange.
Yes.
Please inform us in advance of:
- Courier company
- Pickup date and time
We will confirm the collection details via WhatsApp.
Once the item has been collected, Shizuku Comfort is not responsible for any loss or damage during transit.
We currently deliver within Singapore only.
Overseas customers may arrange their own courier or freight collection.
Once collected, Shizuku Comfort is not responsible for any loss or damage during transit.
Yes. Overseas customers may arrange their own freight collection.
Please inform us of the pickup timing in advance.
We will confirm collection details via WhatsApp.
Monday – Friday 10:30 AM – 5:30 PM (Excluding weekends & public holidays)
We typically respond within a few hours during operating hours.
Response times may vary during peak periods, but we will assist you as soon as possible.
You may contact us via WhatsApp for faster assistance.
WhatsApp: +65 8479 5232 / +65 8946 1995
We are based in Singapore and all orders are handled locally by our team.
Need help?
Chat with us for quick support
Most customers contact us directly on WhatsApp for faster responses and assistance.
We usually reply within a few hours during operating hours.