Frequently Asked Questions (FAQ)

Shizuku Comfort is dedicated to enhancing your well-being with high-quality products designed for relaxation and comfort.

You can reach us through:

• Email: support@shizukucomfort.com
• WhatsApp: +65 8479 5232
• Operating Hours: Monday to Friday, 10:00 AM – 4:30 PM (excluding weekends and public holidays)

Currently, we do not have a showroom, but you can explore all our products and detailed descriptions on our website.

Currently, we do not offer a loyalty program, but stay tuned for updates as we’re exploring this for the future.

Our products are crafted using:

• Memory Foam: Offers personalized support and pressure relief.
• Shredded Memory Foam: Allows you to adjust the height and firmness for customized comfort.
• Cooling Gel: Keeps you cool and comfortable throughout the night.
• Bamboo-Polyester Blends: Breathable and soft with antibacterial properties.
• TENCEL™ Fabric: Silky smooth, sustainable, and moisture-wicking.

Our waffle blankets are made from 100% cotton, offering durability, softness, and OEKO-TEX® certification for safety and environmental standards. Do note that a slight shrinkage after washing is normal and does not affect the blanket's quality or performance.

Our bedding is made from luxurious TENCEL™ with a 300 thread count, ensuring softness, breathability, and eco-friendliness.

Yes, all products are CertiPUR-US® and OEKO-TEX® certified for safety and quality.

Pillows: Spot clean foam cores and machine wash covers on a gentle cycle.

• Waffle Blanket: Machine wash in cold water and tumble dry on low. Expect minor shrinkage after washing.
• Bedding: Machine wash gently and avoid harsh detergents or bleach.

We recommend replacing your pillow every 1-2 years for optimal support and hygiene.

Browse our website, add your desired items to the cart, and proceed to checkout.

We accept Credit Cards, PayNow, and Bank Transfers.

Inform us as soon as possible via email or WhatsApp. If the order hasn’t been shipped yet, we’ll update the address for you. However, if the order has already been shipped, you’ll need to liaise with the courier for further resolution.

Orders can be canceled up to 24 hours before shipment. A $15 admin fee applies to cancellations made after this timeframe.

No, only one discount code can be applied per order.

Currently, we ship only within Singapore. For international orders, customers may arrange their own courier services.

Orders are processed within 1-2 business days and delivered within 3-5 business days.

Yes, for orders above $60. A standard shipping fee applies for orders below this amount.

Yes, self-pickup is available by appointment:

• Pickup Hours: Monday to Friday, 10:00 AM – 4:30 PM (excluding weekends and public holidays)
• Booking Required: WhatsApp us with your order number to schedule a time.

A tracking link will be sent via email or WhatsApp after shipment.

Contact us for assistance if your order doesn’t arrive within the estimated timeframe.

We do not accept returns due to hygiene reasons. However, exchanges are allowed within 7 days of receiving the item, provided the following conditions are met:

• The item is in its original, unopened packaging.
• You need to arrange a date and time with us to bring the item to our location for the exchange.

If you require us to arrange the exchange on your behalf, a service fee of $20 will apply.

We do not currently offer a formal warranty.

Contact us within 7 days of receiving the item with detailed photos and/or videos of the defect. If the claim is approved, you will need to bring the entire set, including all original packaging, to our location for inspection and exchange.

If you require us to arrange transportation, a service fee of $20 will apply. Alternatively, you can arrange your own courier service. However, please note that Shizuku Comfort will not be responsible for any damage or loss during transit arranged by the customer.

For more details on how to arrange this process, please refer to our Delivery & Service page.

Yes, check our website or subscribe to our newsletter for the latest offers.

Yes, bulk discounts are available. Contact us at support@shizukucomfort.com or whatsApp us at +65 8479 5232 for more details.

Promotional items are not eligible for exchange. Please ensure you select the correct item before completing your purchase.

Our products are crafted with care using premium materials from trusted manufacturers.

No, but care instructions are provided for easy maintenance.

Shizuku Comfort was founded to solve the challenges of finding high-quality, supportive sleep products that address common neck and back issues.

'Shizuku' means 'drop' in Japanese, symbolizing freshness, purity, and comfort.

• Terms of Service
• Privacy Policy
• Shipping Policy
• Return and Exchange Policy
• Warranty Policy