KumoFlex Adjustable Cooling Pillow

Yes. KumoFlex is suitable for side, back, stomach, and mixed sleepers. You can adjust the foam level to create a higher or lower pillow feel based on your sleep position.

KumoFlex is best for hot sleepers, side sleepers, back sleepers, stomach sleepers, mixed sleepers, and anyone who finds normal pillows too high, too flat, too warm, or not supportive enough.

Yes. KumoFlex is designed for people who are unsure what pillow height suits them. You can remove foam if it feels too high or add foam if it feels too low.

Yes. Side sleepers can add more foam for a higher loft, back sleepers can start with a medium loft, and stomach sleepers can remove foam for a lower pillow feel.

It may be suitable for older children or teens with supervision. Remove foam to create a lower loft if needed, and keep loose foam away from young children.

KumoFlex is filled with 100% AoYuki Flex Cube gel-infused memory foam. The foam can be added or removed to customise pillow height and firmness.

Unzip the cover, open the inner liner, remove or add foam, then fluff the pillow evenly before use. Try it for 2–3 nights before making another small adjustment.

The cooling side uses 370gsm cooling performance fabric for warm nights and humid weather. The bamboo-blend side uses 250gsm fabric with 30% bamboo for a softer feel, especially in air-conditioned rooms.

Use the cooling side when you feel warm or sleep in a fan-only room. Use the bamboo-blend side when you want a softer, cozier feel or sleep in an air-conditioned room.

The +5cm refers to the blue mesh side panel around the pillow. It helps improve airflow and gives the pillow space to hold adjustable foam more comfortably.

The foam cubes are designed to hold structure better than loose cotton or mixed-fill pillows. Regular fluffing and small fill adjustments can help maintain loft over time.

Choose Standard if you want a compact everyday pillow for most sleep styles. Choose King if you prefer a wider pillow, have wider shoulders, sleep on a larger bed, or move more during sleep.

Choose based on your bed size, shoulder width, and how much pillow surface area you prefer. Standard is more compact, while King gives more room to move.

Choose KumoFlex if you want adjustable pillow height and a flexible feel. Choose RyoMemori if you prefer a fixed contoured pillow with structured support.

KumoFlex is better if you are unsure because you can adjust the loft to feel softer, firmer, lower, or fuller over time.

The outer cover can be machine washed on a gentle cycle with mild detergent. Do not wash or soak the foam filling. Spot clean the foam only if needed and air it in a shaded, ventilated area.

It is optional. The cover is designed for direct use, but using a pillowcase can help keep the pillow cleaner for longer.

A mild foam scent may be present after opening. Air the pillow in a shaded, ventilated area before first use if needed.

Use the included rope bag to store any extra foam after adjustment. Keep loose foam away from young children and pets.

Each order includes 1 × KumoFlex Adjustable Pillow and 1 × rope bag for storing extra foam.

Once your order is prepared, delivery usually takes around 1–3 working days. You will receive a WhatsApp update once your order is ready, including the estimated delivery date.

Yes. Once your order is prepared, we will send you a WhatsApp message with the delivery update. After the item is delivered, you will also receive another update with an image confirmation of the delivered item.

Yes, self-collection is possible by prior arrangement only. Please contact us in advance via WhatsApp, and our team will update you on the collection location and available time range.

Currently, we do not provide overseas shipping. Overseas customers may arrange their own courier to collect from us, but we will not be responsible for any damage, missing parcel, or delivery issue after the courier has collected the item.

Due to hygiene reasons, we do not accept returns, refunds, or exchanges once the item has been opened or used. The item must remain in its original condition for any case review.

Please contact us via WhatsApp with your order details and clear photos or videos of the item received. Our team will review the case and assist accordingly.

Orders cannot be cancelled once they have been prepared, processed, or dispatched. Please contact us as soon as possible via WhatsApp if you need assistance.

For more details, please refer to our Shipping Policy, Return Policy, and Refund Policy. You may also contact us via WhatsApp if you need help understanding the process.