Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

Order Confirmation

• You will receive an email notification once your order has been processed and is ready for shipment.

Delivery Time Frame

• After processing, orders are delivered within 3-5 business days.

Delivery Notifications

• Before delivery, you will receive a WhatsApp message confirming the delivery date and time for your convenience.

Delivery Timing

• Courier Services: Deliveries occur between 7:00 AM and 9:00 PM.
• Shizuku Comfort / Shizuku Scents Direct Deliveries: Available between 8:30 AM and 4:30 PM.

Address Changes

• Notify us at least 24 hours before the scheduled delivery for address updates or order modifications.
• If the item has already been dispatched or is delivered to the wrong address due to incorrect details, a $20 fee will apply to reschedule or update the address.

Shizuku Comfort & Shizuku Scents

Standard Shipping (Courier)

• Orders below $50: $10 courier fee applies.
• Orders between $50 and $80: Free courier service.
• Orders below $80 (for delivery): $20 delivery fee per location applies.
• Orders above $80: Free delivery.

Next-Day Delivery

• Fee: $25 per location.
• Waiver: Spend above $100 to enjoy free next-day delivery.

Special Delivery Timing

• Fee: $30 per location for weekend or after-hours deliveries.
• Waiver: Spend above $120 for free special delivery.

Self-Collection

• Self-collection is free, but the timing will be arranged and advised upon order confirmation.

Failed Delivery Attempts

• If delivery fails due to an incorrect address or absence of the recipient, re-delivery charges may apply.

Store Pickup

• Pick up your order directly from our location.

Appointment Requirement

• Self-pickup is available by appointment only. WhatsApp us at +65 8479 5232 with your order number to schedule a time.

Pickup Hours

• Appointments are available from Monday to Friday, 10:00 AM to 4:30 PM, excluding weekends and public holidays.

Courier Collection

• Customers may arrange their own courier for pickup.
• The courier must book a pickup time in advance.
• Shizuku Comfort is not responsible for any loss or damage once the parcel has been collected by your courier.

Current Policy

• At this time, we only ship within Singapore.

For Overseas Customers

• You may arrange your own freight service to collect your order from our location.
• Shizuku Comfort / Shizuku Scents is not responsible for any loss or damage to parcels once collected by your freight service.

Shipment Notification

• Once shipped, you will receive an email or WhatsApp notification with tracking information.

Tracking Your Order

• Use the provided tracking number to monitor the status of your shipment.

Shipping Responsibility

• Shizuku Comfort is responsible for the product until it is delivered to your specified address.
• For courier or freight services arranged by the customer, Shizuku Comfort is not liable for any loss or damage during transit.

Unforeseen Circumstances

• Natural disasters, public holidays, or logistical challenges may extend the delivery timeframe. We appreciate your understanding in such cases.

If you have questions or need assistance, feel free to contact us:

• Email: support@shizukucomfort.com
• WhatsApp: +65 8479 5232

Thank you for choosing Shizuku Comfort. We look forward to providing you with exceptional products and a smooth delivery experience!